Shipping:1.We guarantee to ship goods out within 24-72 hour after payment confirmation except holiday.2.We ship by China post,HKpost EMS,DHL,Fedex,according to your choice when placing orders .3.If you didn’t receive the item after 45 days,please feel free to contact us.We will make all our effort to resolve the problem.4.We are not responsible for delays caused by the customs,Import duties,taxes or other customs charges.Warranty:1.All items have 1 year guarantee.IF your purchase do not meet merchantable quality, fitness for purpose or match the description, We can make sure your issues are resolved .2.For wrongly-shipped items, Please contact us in 48 hours after delivery.We will arrange to deliver the correct items or return all your payment.3.For defective or faulty products,please take photos or videos,we would resend or refund after confirmation.
We truly care that you are happy with the item you purchased from us. All games are guaranteed to work (unless otherwise stated in the listing). All consoles and handhelds are thoroughly bench tested before they go into our inventory (best part of the job!). Parcels are packed carefully so that items don’t get squashed or damaged in transit, and with our dedicated mail order office, we’re fast too, generally getting orders out within a day. When occasionally a problem occurs, we do our level best to sort it out, personally, and honestly. It is what has driven our success for the past fourteen years, and something we are very proud of.
Availability of Goods
All products and services are subject to availability. It is very unusual that for any reason we are unable to fulfill your order, but because our hoard of games is so huge, occasionally we may not be able to physically locate an item in stock. In these instances we will of course fully refund. In many cases, if we later find the game you ordered, we’ll send it on to you free of charge to say sorry.
The Paypal payment server uses Secure Socket Layer Technology which creates a secure layer between your browser program and your internet connection. When you place an order on our site you will be transferred directly to the Paypal payment server, where you will see a small padlock appear at the bottom of your browser’s window. This padlock shows you that your browser is displaying a secure page. If you click on this padlock you will see our digital certificate information – guaranteeing the identity of the page.
SSL also encrypts data and verifies that it was not altered between your computer and our server. To the best of our knowledge there has never been a breach of security reported using SSL technology.
We have been a member of Paypal for over nine years, and have processed more than 30,000 paypal orders within that period. We have only ever found Paypal to be safe, secure and reliable.Privacy Statement
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
When you place an order or open an account we collect postal address and email address information only. We require this in order to process your order and to provide you with the best possible service.
We will never pass your address or email information to third parties.
The personal information which we hold will be held securely in accordance with our internal security policy and the law.
We may use technology to track the patterns of behaviour of visitors to our site. This can include using a cookie which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.
Cookie information is only used to benefit users of our site, allowing shopping cart information to be retained, retain ‘signed in’ status, and to identify previously viewed items.
We do not collect any payment or financial information from our customers. All financial transactions are carried out securely through Paypal, which adhere to strict financial guidelines.